Empowering trust through openness and accountability.

At FIND ROOFING PRO, transparency is at the heart of everything we do.

We believe that when our actions and intentions are clear, trust flourishes. This statement outlines how we uphold transparency across all aspects of our business - ensuring fairness, integrity, and confidence for our users, partners, and stakeholders.

1. Financial Transparency

Accessible Financial Information

We provide clear, accurate summaries of our revenue streams, including membership fees, lead generation costs, and operational expenses.

How We Use Your Payments

A significant portion of your investment supports platform development, lead quality assurance, and customer support enhancements.

2. Contractor and Lead Expectations

For Contractors:

Contractors receive clear guidelines about the expectations for professionalism, communication, and service quality. We disclose how leads are vetted and distributed, ensuring fairness. Contractors understand the pricing structure and lead scoring algorithms used to deliver high-value opportunities.

For Leads (Homeowners):

Homeowners are informed upfront about how their information will be used and shared. We limit the sharing of lead information to a maximum of five contractors who have passed our vetting process. Clear steps are provided on how leads can update or remove their data if desired.

3. Data Privacy and Usage

Your Privacy Matters

All data collected through the platform is handled in compliance with applicable privacy laws, including the CCPA and GDPR. Homeowner information is only shared with contractors who agree to strict confidentiality standards.

Transparency in Data Use

We use data for platform improvement, analytics, and better lead matching, but never sell data to third parties.

Anonymized data may be used to enhance our algorithms and optimize user experience.

Opt-Out Options

Both contractors and homeowners can request data removal or opt out of communications at any time.

4. Dispute Handling and Resolution

Clear Resolution Policies

Contractors and leads are provided with a transparent dispute escalation process. Disputes are only handled internally, with optional mediation as an alternative to formal arbitration.

Accountability for Quality

We replace leads that do not meet our quality standards (e.g., incorrect data, disconnected numbers). Our satisfaction guarantee ensures contractors can build confidence in the platform without unnecessary risk.

5. Lead Quality and Performance

Vetting Process

Leads are screened to ensure they meet criteria such as valid contact information and genuine interest in roofing services. We strive to deliver high-intent leads, although homeowner decisions are ultimately beyond our control.

Education and Support

We provide contractors with best practices for converting leads and maximizing ROI. Resources include outreach templates, follow-up strategies, and sales tips.

6. Environmental and Community Commitments

Community-Focused Approach

We prioritize connecting homeowners with contractors in their local communities, strengthening local economies. Discounts or promotional programs may be offered to contractors who engage in environmentally sustainable practices.

Eco-Friendly Operations

Our platform minimizes waste by operating digitally and prioritizing efficient communication methods.

7. Continuous Improvement and Feedback

Feedback Loop

We actively solicit feedback from both contractors and leads to enhance our platform. Improvements are prioritized based on user needs and changing market dynamics.

Commitment to Evolving Standards

Regular audits are conducted to ensure our practices align with legal requirements, ethical considerations, and user expectations.

Why Transparency Matters

Transparency allows us to build a platform where all people feel respected and valued.

We are committed to clarity in every interaction, so you can focus on finding orproviding exceptional roofing services.