Frequently Asked Questions (FAQ)

Here we’ve gathered answers to the most common questions to make your life easier. Whether you’re here to troubleshoot, explore options, or learn more about our services, you’re in the right place. If you still have questions after exploring, our friendly chatbot below is ready to help. After all, “A soul in search of answers” should never be left questioning - let us guide you to exactly what you need!

General Platform Questions

1. What is FIND ROOFING PRO, and how does it work?

FIND ROOFING PRO is a next-generation platform that connects roofing contractors with high-intent homeowners looking for trusted roofing professionals.

It’s simple:

  1. Become a Member - Choose the membership tier that fits your business needs and budget.

  2. Subscribe or Reserve ZIPs - Keep an eye on leads in your areas or lock in priority access by reserving ZIPs.

  3. Get High-Intent Leads - Receive exclusive opportunities to connect with homeowners ready for roofing services.

Our system rewards speed, performance, and quality, helping you close more jobs and grow your business without wasting time on low-quality leads.

1. Why does FIND ROOFING PRO limit the number of contractors who see my lead?

Homeowners prefer quality over quantity when choosing a roofing contractor.

By limiting each lead to a maximum of five contractors, we ensure homeowners receive competitive estimates without being overwhelmed by countless calls.

This creates a better experience for everyone and allows contractors to stand out based on their quality and service.

1. How does FIND ROOFING PRO protect homeowners from being overwhelmed by calls?

Unlike other services that sell leads to dozens of contractors, we focus on exclusivity.

Homeowners receive bids from just a few trusted contractors, meaning less hassle and more confidence in their choice.

Our goal is to streamline the process while connecting homeowners with the best local pros.

1. Why is limiting contractors better for homeowners and contractors?

Homeowners only need a few solid options to make an informed decision, and contractors thrive when they’re not competing in an overcrowded marketplace.

This balance ensures homeowners get the attention they deserve and contractors have a fair chance to win the job.

1. What happens if I don’t want to work with any of the contractors?

Homeowners are never obligated to hire a contractor from FIND ROOFING PRO.

However, our system ensures the contractors you hear from are top-rated and ready to provide excellent service.

You’re always in control of the decision-making process.

2. What makes FIND ROOFING PRO different from other lead generation services?

At FIND ROOFING PRO, we’ve re-imagined how lead generation works to benefit you:

Exclusive Access: Each lead is shared with a maximum of 5 contractors, unlike other platforms that overwhelm homeowners with too many calls.
ZIP Reservations: Lock in priority access to leads in your preferred areas and secure your competitive edge.

Performance Focus: Top-rated contractors get the most opportunities, rewarding quality service and real results.

Risk-Free Guarantee: If a lead is invalid or unreachable after documented attempts, we’ll replace it - no questions asked.

Fair and Transparent Pricing: Clear memberships, affordable leads, and no surprises.

We’re not here to waste your time - we’re here to help you grow.

3. How are ZIP reservations and subscriptions different?

Great question! Here’s the difference:

ZIP Subscriptions: For $10/month per ZIP, you can “watch” an area to monitor lead activity and see potential opportunities before committing. Think of it like scouting a neighborhood.

ZIP Reservations: For $50/month per ZIP (or more for competitive areas), you get priority access to all leads in that ZIP as soon as they come in. Only 3 contractors can reserve a ZIP, making it exclusive and highly valuable.

Subscribing lets you observe.

Reserving lets you own the advantage.

4. Do I need to reserve a ZIP to start getting leads?

No, you don’t need to reserve a ZIP to start receiving leads!

If you’re a Bronze or Silver Member, you can still purchase leads as they become available. You’ll just see them later than Gold or Platinum members.


Reserving a ZIP, however, gives you first access to all leads in that area - so you don’t risk missing out to faster competitors.

Even if you’re not ready to reserve, subscribing to ZIPs lets you monitor activity and plan where to invest next.

5. Is FIND ROOFING PRO a pay-per-lead platform, or are there other fees?

We keep our pricing simple and clear:


Membership Fees: Choose a membership tier (starting at just $50/month) to access leads and other benefits.


Lead Fees: Pay for leads only when you want them, starting at $50 per lead. Discounts are available for higher membership tiers.


ZIP Subscriptions (Optional): For $10/month per ZIP, you can monitor lead activity in specific areas without committing to a reservation.


ZIP Reservations (Optional): For $50/month per ZIP (or more for high-demand areas), you can secure priority access to all leads in that area.


There are no hidden fees, no long-term contracts, and no surprise charges. You have full control over your costs and growth strategy, so you can scale your business with confidence.

6. How many contractors get access to each lead?

To keep leads exclusive and valuable, each lead is shared with a maximum of 5 contractors.

Here’s how we prioritize access:

Platinum Members: See leads on Day 1.

Gold Members: Access begins on Day 3.

Silver Members: See leads on Day 5.

Bronze Members: Access begins on Day 7.

This ensures homeowners aren’t bombarded with calls and contractors get a fair shot at closing jobs.

Fewer competitors means better results for everyone.

Membership & Pricing

7. What are the membership tiers, and what does each include?

FIND ROOFING PRO offers four membership tiers designed to fit businesses of all sizes and growth stages. Here’s a breakdown of each tier:


Bronze – $50/month

Access leads on Day 7.

No ZIP reservations.

Includes 3 free ZIP subscriptions; additional subscriptions are $10/ZIP.

No lead discounts.

Silver – $100/month

Access leads on Day 5.

Reserve up to 1 non-premium ZIP.

Includes 6 free ZIP subscriptions; additional subscriptions are $10/ZIP.

10% discount on leads.

Gold – $200/month

Access leads on Day 3.

Reserve up to 3 non-premium ZIPs.

Includes 9 free ZIP subscriptions; additional subscriptions are $10/ZIP.

25% discount on leads.

Platinum – $400/month

Access leads on Day 1 (first dibs).

Reserve up to 5 ZIPs (2 premium + 3 non-premium). Additional ZIPs can be added at an incremental surcharge.

Includes 12 free ZIP subscriptions; additional subscriptions are $10/ZIP.

50% discount on leads.



Key Features Across Tiers:


Lead Access: Higher tiers access leads earlier, giving them a competitive edge.

ZIP Reservations: Available starting with the Silver tier, allowing contractors to secure priority access to leads in preferred areas.

ZIP Subscriptions: Monitor lead activity with free ZIP subscriptions included in each tier, scaling with your membership level.

Lead Discounts: Save more per lead as you move up tiers, rewarding growth and performance.


Each membership tier is designed to provide the right mix of access, savings, and control, ensuring your business grows at a pace that fits your goals.

8. How much does it cost to become a member?

Membership starts at just $50/month for the Bronze tier, with additional tiers offering more benefits:

Bronze: $50/month


Silver: $100/month

Gold: $200/month


Platinum: $400/month


Your membership includes access to leads, ZIP subscriptions, and exclusive opportunities like ZIP reservations.

9. Can I upgrade or downgrade my membership?

Absolutely! You can upgrade or downgrade your membership at any time to fit your business needs.

Upgrades take effect immediately, giving you instant access to the benefits of your new tier.

Downgrades will apply at the start of the next billing cycle.

Simply visit your dashboard or contact our support team to make changes.

10. What’s included in my free ZIP subscriptions, and how do they work?

Free ZIP subscriptions let you monitor lead activity in specific areas without committing to a reservation.

Bronze Members: 3 free subscriptions.

Silver Members: 3 free subscriptions.

Gold Members: 6 free subscriptions.

Platinum Members: 6 free subscriptions.

After using your free subscriptions, you can add more ZIPs for just $10/month each. Subscribing gives you valuable insights into demand so you can plan where to reserve or invest next.

11. How does the quarterly ZIP reservation reset process work?

Every quarter, ZIP Reservations reset through a lottery system to ensure fairness and competition:


Platinum Members: Receive 3 entries per reserved ZIP.

Gold & Silver Members: Receive 2 entries per reserved ZIP.

Bronze Members & Subscribers: Receive 1 entry per ZIP subscription.

If a ZIP is fully reserved for the entire quarter, its price increases by 10% for the next quarter.

Top-rated contractors (4+ stars, 25%+ lead-to-job conversion) have priority to retain reservation slots during the reset process.

12. How does pricing for ZIP reservations increase or decrease over time?

Our pricing model adjusts based on demand to keep ZIP reservations fair and competitive:
ZIP Reservations (ZIPs) start at $50/month.

If a ZIP is fully reserved for a quarter (3 slots filled), the monthly price increases by 10% for the next quarter.

If a ZIP goes unreserved for a full quarter, its price resets to $50/month.

This dynamic pricing rewards early adopters with the lowest rates while ensuring high-demand ZIPs remain valuable.

13. Is there a limit to how high ZIP reservation prices can go?

Yes, ZIP reservation prices start at $50/month and are capped at $500/month per slot.

This ensures that even in high-demand areas, prices remain fair and accessible while maintaining the value of reservations.

Once a ZIP reaches the $500 cap, prices will no longer increase, but demand and competition for reservations may still influence availability during quarterly resets.

14. What happens if I no longer want to reserve a ZIP?

If you no longer want to reserve a ZIP, simply cancel the reservation from your dashboard before the next billing cycle. Your slot will be released back into the pool and made available to other contractors.

You’ll still be able to monitor and access leads in that ZIP if you are subscribing to it, but you’ll lose priority access unless you re-reserve it.


We make it easy to adjust your strategy as your business grows.

15. Are there any hidden fees or long-term contracts?

Nope! At FIND ROOFING PRO, we believe in clear and fair pricing:


No hidden fees - what you see is what you pay.


Membership is billed monthly, and you can cancel anytime.


ZIP reservations and subscriptions are also month-to-month, with no long-term commitments.

You’re always in control of your budget and your business growth.

Lead Quality & Replacement Guarantee

16. What’s included in the Lead Replacement Guarantee?

We stand behind the quality of our leads. If a lead is invalid, we’ll replace it at no additional cost.

The Lead Replacement Guarantee covers:

Invalid Contact Information: Leads with disconnected phone numbers, fake emails, or unreachable homeowners.


Unresponsive Homeowners: After at least 3 documented outreach attempts with no response.


Mismatched Criteria: Leads that do not match the service type or ZIP code provided.


This ensures you only pay for leads with real potential.

17. How do I submit a request for a lead replacement?

Submitting a lead replacement request is simple:

1. Log In: Access your contractor dashboard.

2. Locate the Lead: Find the lead in question and select “Request Replacement.”

3. Provide Documentation: Upload proof of outreach (e.g., call logs, emails, or text records).

4. Submit: Our team will review your request within 3 business days.

If your request meets the criteria, the lead will be replaced or credited toward your account.

Please reach out to our support team if you have any questions: [email protected] or text or call 1-833-741-0707.

18. What criteria make a lead eligible for replacement?

Leads are eligible for replacement if they meet any of the following criteria:

Invalid Contact Details: The phone number is disconnected, or the email address is fake.


Unresponsive Homeowner: No reply after 3 or more documented attempts (calls, emails, or texts).


Wrong Service Request: The homeowner requested a different service (e.g., siding instead of roofing).


Out of Service Area: The lead is for a ZIP code outside your reserved or subscribed areas.



To keep the process fair, requests must be submitted within 3 days of receiving the lead.


19. How does FIND ROOFING PRO ensure the leads are high-quality and exclusive?

We use advanced vetting and scoring systems to deliver high-quality leads:


Real-Time Verification: Leads are verified for accuracy (e.g., valid phone numbers and email addresses, and intent).


Exclusive Sales: Each lead is sold to a maximum of 5 contractors to avoid overcrowding.

Intent-Based Targeting: Our system identifies homeowners actively searching for roofing services.


Dashboard Insights: Contractors can monitor ZIP activity to track lead trends and demand in real-time.


Our commitment to quality means you’re connecting with real homeowners ready to hire.

20. How many leads can I expect in my reserved ZIP codes?

Lead volume varies based on the following factors:


ZIP Demand: High-demand areas naturally generate more leads.

Seasonality: Roofing leads tend to peak in spring and summer, with lower activity in winter months.

Platform Growth: As FindRoofing.Pro expands, lead volume will increase.

We provide quarterly updates to contractors, including ZIP-specific performance stats, so you can adjust your strategy as needed. Early adopters often benefit from the most affordable ZIPs and increased lead opportunities as the platform grows.

Reservations & ZIP Dynamics

21. What happens if all 3 reservation slots in a ZIP are filled?

If all three reservation slots in a ZIP are occupied for at least 90 consecutive days:

Price Increases: The monthly reservation price for that ZIP increases by 10% per quarter for future reservations.

Quarterly Lottery: During the quarterly reset, contractors with a 4+ star rating participate in a fair process to compete for slots.

Priority Retention: Current reservation holders who remain "top-rated" (4+ stars) can retain their slots without entering the lottery.

Lead-to-job conversion is considered only in the event of a tie during the reset.

22. Can I lose a reserved ZIP if I stop performing well?

Yes, maintaining your rating is essential to keep your reservation:

Contractors must maintain a 4+ star rating to retain their ZIP reservations.

While lead-to-job conversion rates are not required for retention, a high conversion rate is used as a tiebreaker during quarterly resets if competing for slots.

23. How does performance affect my ability to retain a ZIP reservation?

Contractors must maintain a 4+ star rating to hold their ZIP reservation slots.

If multiple contractors compete for the same slot during a quarterly reset, we’ll use conversion rate as a tie-breaker:

Contractors with a higher lead-to-job conversion rate (minimum of 15%) will have priority.

If conversion rates are tied, the contractor with the longest reservation history retains their slot.

This ensures fairness while rewarding consistent, high-performing contractors.

24. How do I compete for ZIPs if I’m not already a Platinum member?

Even if you’re not a Platinum member, you can still secure reservations:

Quarterly Lottery: Silver and Gold members can participate in the lottery for any available ZIP reservations.

Earn Priority: Top-rated contractors (4+ stars) in Gold and Silver tiers receive higher weighting in the lottery.

Conversion rates are considered as a tie-breaking factor.

25. Can I monitor ZIPs before committing to a reservation?

Yes! Our ZIP Subscription System allows you to monitor ZIP activity without committing to a reservation:

Subscription Fee: For just $10/month per ZIP, you can track lead volume and homeowner inquiries.

Insights Dashboard: View data such as average leads per month and ZIP demand trends.

Test Before You Commit: Subscriptions help you make informed decisions before reserving ZIPs.

Platinum members get up to 12 free ZIP subscriptions, making it even easier to monitor key areas and entire regions.

26. What happens if I reserve a ZIP but don’t get any leads?

We understand that lead activity can vary, and we want to ensure your investment feels worthwhile.

Here’s how we’ve structured our No-Leads Policy to keep it fair and flexible:


1. First Quarter (No Leads):

You’ll receive a free reservation for the same ZIP in the next quarter.
Alternatively, if you prefer, you can move your reservation to any open neighboring ZIP for the next quarter, free of charge.

The neighboring ZIP must have an available slot and be at the same price level or lower.

2. Second Consecutive Quarter (No Leads Again):

You can now pick any open ZIP - even if it’s not neighboring - at the same price level or lower for the next quarter.

This gives you two full opportunities to secure leads in either the same area or explore a new ZIP without any additional cost.

Why This Works for You:

Risk-Free: You don’t lose out if a ZIP under-performs.

Flexible Options: You can try the same ZIP again or shift focus to a neighboring or new ZIP.

No Refund Hassles: Instead of refunds, we add value by keeping you in the game and increasing your chances of success.

3. ZIP Price Adjustments for Low Activity:

If a ZIP generates zero leads for an entire quarter and goes unreserved, its price will reset to the minimum $50/month.

This ensures that under-performing ZIPs remain affordable for contractors who want to test or explore new opportunities.


We’re committed to helping you grow your business.

If a ZIP isn’t performing, we’ll work with you to make sure you still get the value you deserve.

Feedback & Continuous Improvement

27. How can I provide feedback about the quality of leads I’ve received?

We make it easy! Just log in to your dashboard, find the lead in question, and leave your feedback directly. Your input helps us keep improving and ensures we’re delivering the best leads possible.

28. What happens to my feedback about homeowners or leads?

Every bit of feedback you share goes straight to our quality assurance team. If a lead doesn’t meet our standards, we’ll review it for replacement and tweak our system to prevent similar issues in the future. Your feedback keeps the process fair and effective for everyone.

29. How do you gather contractor feedback about lead quality?

We collect your thoughts in a few ways: through dashboard feedback, quick surveys, and interactions with our support team. All of this helps us refine the platform and ensure the leads you’re getting are truly high-quality.

30. Do homeowners get a chance to provide feedback about contractors?

Absolutely! After a job is completed - or even after initial contact - we send homeowners a quick survey to rate their experience. This helps us recognize outstanding contractors and improve the overall homeowner experience.

31. What happens if a homeowner shares negative feedback about my service?

First off, don’t worry - one piece of negative feedback isn’t going to ruin your standing. We’ll notify you and work with you to address the issue. Our goal is to resolve concerns fairly. Consistent negative feedback, though, might impact your rating and future lead access.

32. Does homeowner feedback affect my ability to get leads?

Yes, contractors with consistently positive feedback may get priority access to leads in high-demand ZIPs.

A single piece of negative feedback won’t drastically affect your status - we focus on overall performance.

While conversion rates do not affect ZIP reservations, they are used as tiebreakers in competitive situations.

33. How does FIND ROOFING PRO use feedback to improve lead quality?

Your feedback (and homeowner feedback, too) helps us fine-tune everything - from how we vet leads to how we target the right homeowners. Every insight you provide makes the system better for everyone. Think of it as a team effort to keep raising the bar. Everyone wins.


Questions? Concerns? See FAQs

Call or Text Anytime:
1-833-741-0707

At Find Roofing Pro, your satisfaction and trust are our top priorities. If you’re ever not satisfied with your experience, let us know - we’ll make it right.

DISCLAIMER: We’re here to make finding trusted roofing pros easy. This website is a free service that connects homeowners with independent contractors in their area. While we carefully vet the professionals in our network, all contractors operate independently. It’s always a good idea to verify that your chosen contractor has the proper up-to-date licenses and insurance for the work they’ll perform.

Privacy Policy | Terms of Use | Transparency Statement | Member Login | Become a Member

© Copyright 2025 - All Right Reserved.